STANDARD PLACEMENT OF GUEST ROOM SUPPLIES/AMENITIES

The hotel provides a variety of guestroom supplies and amenities for the guest‘s needs and convenience. As the head of the housekeeping department, the Executive Housekeeper is responsible for the   

The guest supply includes all items that are conducive to the guest’s material comfort and convenience. The supplies or amenities are subdivided into 1) Guest amenities, 2) Essentials, 3) Expendables and 4) Loan items.

Most of the hotels follow a common pattern in the placement of guest supplies in their guestrooms and suites. Below are the details of standard supplies placed in hotel guest rooms followed across the hotel and resorts worldwide.

What are the supplies placed in the guest bedroom and bathroom?

The guest supplies are placed in various areas of the guest bedrooms and living area (for suite rooms) the detailed list of standard items are described below.

1) Behind the Main Door:

  1. Detailed fire exit planmap is affixed behind the door of all guest rooms.
  2. DND– Do Not Disturb card which can be hung to the door handle.
  3. ‘Make upmy Room’ card.
  4. ‘Pick up my Laundry‘ card.
  5. Room Service Breakfast Card which can be hooked on to the doorknob.
  6. Some hotels also have a notice reminding them about the availability of safe deposit facilities with the front desk.
  7. Notice about the availability of the electronic safe in the guestroom.
  8. Key hotel policies are also places in some hotels.
  9. Room’s rates for different kinds of rooms offered, in the frame or plastic holder behind every door.
  10. Hotels brochure with the details of facilities and services, in a plastic holder behind the very door.

2) Guest Supplies and Stationeries In the Writing Table:

  1. Guest stationary folder with monogrammed note papers.
  2. Postage or plain envelopes.
  3. Courier envelopes.
  4. Postcards with hotel pictures.
  5. Telegraph forms (not used commonly now as telegraph technology is outdated and not available in many countries).
  6. Fax forms.
  7. Guest Comment Cards.
  8. Folder with hotel rules and regulations.
  9. A pen and a pencil with the hotel logo.
  10.  
  11. Ipad Doc or similar docking stations.
  12. Tent card with instruction on how to connect to the hotel wifi network.
  13. Tent cards/publicity cards giving information about speciality restaurant or SPA or Massage etc.
  14. Tent cards about any special shows in the hotel are also placed on this desk.
  15. An ashtray and matchbox for depending upon the room type (smoking rooms only).
  16. Candle, a candle holder and a matchbox are kept inside the writing desk drawer.
  17. Small emergency led light or torch in case there is no candle.
  18. The hotel brochure kept inside the drawer.
  19. Multi-pin universal travel adaptor with USB charging port (the item should have hotels logo on it) inside the drawer. 
  20. Wastepaper basket next to the writing table, on the floor.
  21. LED desk or table lamp with multiple adjustment levels and light settings. 
  22. A chair with a backrest placed in front of the writing table.
  23. A personalised welcome letter signed by the front desk manager or general manager. 

3) Guest Supplies and Amenities placed on the Bedside Table:

  1. The telephone with quick dial buttons.
  2. Instruction for setting automated wakeup calls.
  3. The service dictionary or tent card are placed on the bedside table.
  4. A notepad and a pencil are placed beside the phone.
  5. An ashtray and a matchbox according to the room type and bedding type, Eg: twinrooms will have two ashtrays and matchbox, non-smoking rooms will not have ashtrays and matchbox.
  6. A breakfast knob card is kept on the first shelf or in the drawer of the bedside table. (During evening service the same is ket on the pillow)
  7. The local telephone directory kept on the lowermost shelf on the bedside table.
  8. A Bible, a Gita or Quran may also be placed or similar holy booksdepending upon countries the hotel is located.
  9. The channel music panel may be affixed to the bedside table.
  10. The DND – Do Not Disturb button, clean my room button, pick up laundry button, lighting controls, curtain controls etc may be affixed to the bedside table panel.
  11. Alarm clock with in-built radio.
  12. Multi-pin plug point for laptop or mobile charging.
  13. USB charging port for mobile, tablet charging.
  14. TV, SetTop Box, Home Theater, DVD player remote.
  15. Room Service menucard inside the drawer.
  16. The bedside lamp is placed on the bedside table, in case of twin room or two bedside tables available in the room then two bedside lamps may be placed.
  17. A flask on the tray with two glasses may be kept beside the bed at the bedside table.
  18. The master light switch in order to switch off all lights is also available in the bedside table panel.

4) Guest Supplies and Stationeries placed on the coffee table:

  1. An ashtray and a matchbox according to the room type, Eg: non-smoking rooms will not have ashtrays and matchbox.
  2. The house magazine, Hotel Chainmagazine or some tourist magazines.
  3. A newspaper is also neatly arranged on the coffee table.
  4. The room service menuis placed on the coffee table at some hotels.
  5. Fruit basket with the paring knife.
  6. Chocolates on a quarter plate wrapped in plastic film.
  7. Cookies on a quarter plate wrapped in plastic film.

5) Guest Supplies placed in the Drawer and the Cupboard:

  1. A sewing mending kit is placed in the drawer.
  2. Laundry bag.
  3. Laundry price list.
  4. Laundry terms and condition.
  5. Iron and Foldable Ironing Board.
  6. Shoe Shine.
  7. Shoe Polish.
  8. Shoe Shining Brush.
  9. Weighing Machine.
  10. Digital Safe deposit locker.
  11. Tent Card with the details of operating safe deposit locker. 
  12. A few plastic utility bags may also be placed in the wardrobe for guests to keep their shoes or wet swimming suits in.
  13. Free backpack or shopping bag with eco-friendly materials.
  14. Cloth hangers are hung on hooks.
  15. Hanging rod inside the cupboard.
  16. Extra Pillow.
  17. Bed Spread or Bed coverfolded and kept in the drawer when not in use or evening service.

6) Guest Items and Supplies Placed below the Luggage Rack:

  1. The space below the luggage rackis usually meant for the guests to keep their shoes.
  2. In Room Slippers with hotel logo depending upon the room occupancy. (For singleoccupancy 1 pair is kept and for double 2 pairs)
  3. Shoe mitt.
  4. Shoeshine kit. 

7) Guest Items places at the dressing table:

  1. Guest cosmetic kit, Nail Filer, Moisturizers etc.
  2. A small flower arrangement.
  3. Drawers may contain all purpose kit, sewing kit etc.
  4. Combs or hair brushes are also placed in the dressing table drawer.
  5. An upholstered stool is placed under the dressing table and it can be pulled out as and when required.
  6. A mirror is mounted on the wall with appropriate lighting facilities.

8) Guest Supplies and Stationeries on the Bed:

  1. A mattress, mattress protector.
  2. Bed sheets.
  3. Night spread.
  4. Pillows with pillowcases.
  5. Bed Cover and lining.
  6. A small gift box or a box of chocolates may be placed on the pillow as the part of the turn-down or evening service.
  7. For any special occasions like the wedding or honeymoon the bed would be arranged with flower, chocolate box, wine or champagne bottle etc.

9) Guest Supplies and Stationeries in the Television Cabinet:

  1. LCD or LED Television set.
  2. Settop box for satellite channels.
  3. Firestick or Comcast or Apple TV.
  4. DVD or CD player.
  5. Home Theater System.
  6. Remote for all the infotainment systems.
  7. Tablet or Ipad for in-room app or hotel app along with the docking or charging point.

10) Guest Supplies and Stationeries inside the Mini Bar / Mini Fridge:

  1. The Minibar may contain all or some of these items, depending on the type of hotel, the type of guestroom, as well as the profile of the guest eg: VIP, VVIP etc..
  2. The daily consumption from mini baris usually charged as per the pricing card kept near to the mini bar.
  3. For some guests, the use of mini bar would be complimentary.
  4. Some guests or companies may request the hotel to remove the mini bar items or lock them. 
  5. Different Type of Chocolates eg: Mars, Toblerone, Galaxy etc.
  6. Mineral water bottles.
  7. Pepsi, Coke, tonic waters.
  8. Diet variety of Pepsi, Coke etc.
  9. Fruit juice.
  10. Ice trays.
  11. Lemon wedges.
  12. Some snacks.
  13. Energy Drinks like Redbull, Gatroid etc.
  14. Hard Beverages such as liquor.
  15. Different Type of Beers. 

11) Guest Supplies and Stationeries kept on the Mini-Bar Cabinet:

  1. The below supplies may be on a small side tablenear the guestroom entrance, by the bed or on top of the mini bar.
  2. Tea coffee maker. kettle
  3. Coffee maker.
  4. Tea bags, coffee powder.
  5. Sugar or sugar alternatives.
  6. Ready to mixcoffee late or chai latte. 
  7. A tray of tea bags and sachets of coffee powder, milk powder and sugar.
  8. On the same tray a couple cups, saucers and spoons.
  9. A kettle and/or coffee maker.
  10. An ice bucket.
  11. Complimentary drinking water.

12) Supplies and Amenities in the bathroom:

  1. Full Lenth Mirror.
  2. Vanity Mirror.
  3. Bath Tub.
  4. Shower Cubical.
  5. Bath Mat.
  6. Water Closet.
  7. Tissue Roll.
  8. Wash
  9. Hot and Cold Running Water 24X7.
  10. Bath Rob.
  11. Hooks for hanging Cloths.
  12. Retractable clothes drying line or liner.
  13. Shower Curtains.
  14.  
  15. Sanitary Napkin cover and bin.
  16. Soap holders.
  17. Wall Mounted Telephone with quick dial extension.
  18. Shaving Mirror.
  19.  
  20. Gargle Glass.
  21. In some hotels, there is also a bucket and mug placed inside the bathroom.
  22. Hair Dryer or hair Blower.

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