BHMCT 701B-18
FOOD AND BEVERAGES SERVICE MANAGEMENT
Unit-i Supervisory Functions:
 Briefing
 Allocations of tables
 Checking the Mise en place and Mise –en-scene
 Handling Tips
 Stock Taking
 Indenting and maintaining par-stocks of supplies
 Sales Analysis
 Cost Analysis
 Break Even Point calculation
 Handling Complaints
 Training the staff
 Employee evaluating / performance appraisal.
Customer Relationship Management:
 Importance of customer Relationship: Regular, Occasional, First timer
 Guest Satisfaction: Menu, consistency in the quality of dishes & service
 Food safety and Hygiene
 Attitude of staff
 Suggestions by guests
Unit-II Specialized form of service :
 Lounge service,
 Butler service,
 Railway catering
 Airline services.
 Gueridon service :
 History & definition of Gueridon,
 Types of trolley,
 Various items to be prepared,
 Advantages and disadvantages of Gueridon.
 Carving & flambé service :
 Flambé trolleys,
 Sweets trolley,
 Cooking & carving at table
Unit-III  Food and Beverage Management in Fast Food and Popular cateringIntroduction, Basic Policies- Financial, Marketing and Catering, Control
and performance measurements.
 Food and Beverage Management in Hotels and Quality RestaurantsIntroduction, Basic Policies- Financial, Marketing and Catering, Control
and performance measurements.
 Food and Beverage Management in Function Catering– Introduction,
Basic Policies- Financial, Marketing and Catering, Control and
performance measurements.
 Food and Beverage Management in Hospital Catering– Introduction,
Basic Policies- Financial, Marketing and Catering, Control and
performance measurements.
Unit-IV Merchandising
I. K. Gujral Punjab Technical University
BHMCT Batch 2018 onwards
 Menu Merchandising :
o Basic menu criteria,
o Types of food and beverage menu,
o Methods of printing menu,
o Suggestive selling and up selling,
o Emerging trends in the menu printing
 Visual Merchandising
o Floor stands,
o Posters,
o Wall displays,
o Tent cards etc.,
 Apparel Merchandising
 Signage Merchandising
 Brand Merchandising