ACCOMMODATION MANAGEMENT 7TH SEM

UNIT 1

FLOWER ARRANGEMENTS:

Introduction, Flower arrangements in hotels, Flower arrangements basics, Designing flower arrangements, Japanese/Oriental Flower arrangements, common Flowers and Foliage

UNIT – 2

HORTICULTURE:

• Introduction, Essential components of horticulture Landscaping,
• Indoor plants, Bonsai in hotels

UNIT – 3

CHANGING TRENDS IN HOUSEKEEPING:

Introduction, Outsourcing, Training and Motivation, New trends, Eco-friendly amenities & products, New scientific techniques, use of information technology in housekeeping

UNIT – 4

CRISIS MANAGEMENT

1. Emergencies: Medical (respiration /burns/wounds/hemorrhage / first aid etc , During facility breakdown , Fire / natural disasters etc , Evacuation procedures
2. Security aspects Importance, · Details of security in public area, · Monitoring of Activities in public areas. · Monitoring in Accommodation Operation Area – Floor, Lobby & Rooms · Loss prevention · loss and found department – roles and procedures) · Managerial handling of the VIPS, CIPS and Travel Agent Groups · Complaint handling at the desk