INTRODUCTION TO HOSPITALITY INDUSTRY

Hospitality and its origin, Tourism and hotel Industry, its importance, and scope, Evolution of Tourism and Hotel Industry, Introduction of World’s leading Hotel Operators and their brands, Introduction to Indian leading and emerging Hotel Operators and their brands, Role of Tourism industry in Indian economy with a special emphasis on Hotel Industry.

CLASSIFICATION OF HOTELS

A brief introduction to hotel core areas.
Classification of Hotels on the basis of Size, Location, Type of guest, Length of stay of guest.
Ownership basis :- Independent Hotels, Chain Hotels, Franchise and Management Contracts Hotels, Marketing/Retailing/Consumer’s Co-operatives/Referral Groups with examples, Vacation ownership/Time share and Condominium Hotels with examples of hotel groups involved in this business concept,

STAR CLASSIFICATION OF HOTELS
Government’s Classification Committee, Star ratings and Heritage Classifications adopted in India, Basis on which Star ratings are granted along with the Performa of Star Classification.

OVERVIEW OF OTHER CONCEPTS

Spa, Boutique hotels, All Suite, Budget Hotels, Green Hotels, Ecotels etc., Supplementary/Alternative Accommodations, examples of National and International Hotels with its type, category and classification.

FRONT OFFICE ORGANIZATION
Introduction to Front Office in Hotels, Types of Rooms, Sub-sections/Function areas in Front Office Department and their functions in Front Office and hotel in details, Layout of Front Office Department.

FRONT OFFICE PERSONNEL

Personality traits, Duties and Responsibilities, Hierarchy/ Organizational chart of Front Office Department – Large, Medium and Small Hotels/Resorts/Spa.

VACATION OWNERSHIP AND CONDOMINIUMS

Vacation Ownership/Timeshare,

CONDOMINIUM, How are they different from Hotel business? Deeded ownership and Right to use ownership Types of timeshares/Vacation ownerships, Examples with list of hotel operating companies offering vacation ownerships and Condominium concepts.
Front Office Equipment:- automated, semi automated, non automated

BELL DESK:- Functions Procedures and Formats.

FRENCH

To be taught by professional French language teacher, Understanding and uses of accents, orthographic signs and punctuation, knowledge of cardinaux and ordinaux ( Ordinal and cardinal), Days, Dates, Time, Months and Seasons.