Housekeeping plays a very important role in hospitality industry such as:-

  • To achieve the maximum possible efficiency in ensuring the care and comfort of guests and in the smooth running of the department.
  • To establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.
  • To ensure a high standards of cleanliness and general upkeep in all areas for which the department is responsible.
  • To provide linen in rooms, restaurants, banquet hall, conference venues, health clubs, and so on, as well as maintain an inventory for the same.
  • To provide uniforms for all the staff and maintain adequate inventories for the same.
  • To cater to the laundering requirements of the hotel linen, staff uniforms and guest clothing.
  • To Provide and maintain the floral decorations and maintain the landscaped areas of the hotel.
  • To coordinate renovation and refurnishing of the property as and when, in consultation with the management and with interior designers.
  • To deal with lost and found articles.
  • To ensure training, control and supervision of all staff attached to the department.
  • To establish a good working relationship with other department.
  • To ensure that safety and security regulations are made known to all staff of the department.