Housekeeping plays a very important role in hospitality industry such as:-
- To achieve the maximum possible efficiency in ensuring the care and comfort of guests and in the smooth running of the department.
- To establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.
- To ensure a high standards of cleanliness and general upkeep in all areas for which the department is responsible.
- To provide linen in rooms, restaurants, banquet hall, conference venues, health clubs, and so on, as well as maintain an inventory for the same.
- To provide uniforms for all the staff and maintain adequate inventories for the same.
- To cater to the laundering requirements of the hotel linen, staff uniforms and guest clothing.
- To Provide and maintain the floral decorations and maintain the landscaped areas of the hotel.
- To coordinate renovation and refurnishing of the property as and when, in consultation with the management and with interior designers.
- To deal with lost and found articles.
- To ensure training, control and supervision of all staff attached to the department.
- To establish a good working relationship with other department.
- To ensure that safety and security regulations are made known to all staff of the department.