174 Created on December 23, 2021 FRONT OFFICE QUIZ COMPETITION -1 This quiz helps the students to get knowledge about the procedures applied in Front Office department in hotels. 1 / 15 Which of the following is not a part of the sub-classification of heritage hotels in India (a) Heritage (b) Heritage Classic (c) Heritage royal (d) Heritage grand 2 / 15 An imbalance that occurs when the total of cash and checks in a cash register drawer is greater than the initial bank plus net cash receipts (a) Due back (b) Overage (c) City ledger (d) Guest ledger 3 / 15 Cash disbursed by front office on behalf of the guest is known as (a) IOU (b) Cash bank (c) Encashment (d) Paid-out 4 / 15 A charge purchase transaction will have following impact on the outstanding balance of the folio account (a) Outstanding balance of the folio will increase (b) Outstanding balance of the folio will decrease (c) Outstanding balance of the folio will remain the same (d) Outstanding balance of the folio will become zero 5 / 15 Who out of the below is not a member of HRACC (a) Principal, Institute of Hotel Management (b) Representative of Ministry of Tourism, (c) Representative of IATA (d) Representative of FHRAI 6 / 15 A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. This arrangement is called (a) The European Plan (b) The Bermuda Plan (c) The American Plan (d) The Modified American Plan 7 / 15 A pending charge posting after the guest has checked-out is known as (a) City voucher (b) Late charge (c) Miscellaneous charge (d) Due bank 8 / 15 A credit limit established by hotel is known as (a) House limit (b) Outstanding limit (c) High balance limit (d) Ceiling 9 / 15 The occupancy report prepared by the front desk for April 7, at 3 pm of the same day, lists room 501 as a stay over. At 2 pm on April 7 , the housekeeping report lists room 501 as vacant and ready for sale. The room status discrepancy could have resulted from (a) A walk-in (b) A lock-out (c) A late check-out (d) A skipper 10 / 15 Hotel XYZ has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. The hotel is most likely to be (a) Chain property (b) Independent property (c) Franchisee (d) Corporate property 11 / 15 Ratio of the total number of occupied rooms to the total number of rooms that are available for sale is known as (a) Yield % (b) ARR (c) Occupancy% (d) House count 12 / 15 Hotel ABC has total 210 rooms out of which 182 are occupied on 12th March. Total room revenue of the hotel for the above given date is Rs. 21,20,000/. Calculate RevPAR (a) Rs. 10,095.23 (b) Rs. 11,648.35 (c) Rs. 5408.16 (d) Rs. 6875.25 13 / 15 Which of the following is not a part of Hubbart formula of calculating room tariff (a) Market based pricing (b) Return on investment (c) Non-room revenue d) Operating expenses 14 / 15 Two single beds joined together and sharing a common headboard is called as: (a) Twin (b) Hollywood twin (c) Double (d) Quad 15 / 15 For a hotel to get classified as a five star hotel, minimum number of let table rooms required are (a) 10 (b) 20 (c) 30 (d) 50 Your score isThe average score is 42% LinkedIn Facebook VKontakte 0% Restart quiz 123 Created on December 25, 2021 FRONT OFFICE QUIZ COMPETITION -2 This quiz helps to crack the NHTET exams. 1 / 15 Overbooking is (a) Assigning more rooms per guest (b) Ensuring the hotel achieves the maximum rate per room (c) Determining the number of rooms that are available for sale (d) The process of selling more rooms than are actually available 2 / 15 Situation where a room is occupied according to front office records but is actually vacant because front office failed to update their records is referred as (a) Sleeper (b) Skipper (c) Sleep-out (d) Bounced off 3 / 15 Rate below which room will not be sold by the hotel on a given date is known as (a) Crib Rate (b) Introductory rate (c) Rack rate (d) Hurdle rate 4 / 15 A day or even a season between two busier time periods is known as (a) Leg period (b) Shoulder period (c) Head period (d) Ankle period 5 / 15 Which of the following is generally not accepted as a mode of settlement of guest account (a) Traveler’s cheque (b) Credit card (c) Travel agent voucher (d) Personal cheque 6 / 15 Delinquent account is a term associated with (a) Account correction (b) Account allowance (c) Account aging (d) Non-Guest Folio 7 / 15 Select the odd one out (a) Global Distribution System (b) Point of sale system (c) Centralized reservation system (d) On-line room booking portals 8 / 15 The mathematical difference between potential average double rate and potential average single rate is called as (a) Room rate achievement factor (b) Yield % (c) Rate spread (d) Potential ARR 9 / 15 Selective overbooking is also called as (a) Duration control (b) Discount management (c) Differential pricing (d) Capacity management 10 / 15 Ratio of the total number of occupied rooms to the total number of rooms that are available for sale is known as (a) Yield % (b) ARR (c) Occupancy% (d) House count 11 / 15 Hotel ABC has total 210 rooms out of which 182 are occupied on 12th March. Total room revenue of the hotel for the above given date is Rs. 21,20,000/. Calculate RevPAR (a) Rs. 10,095.23 (b) Rs. 11,648.35 (c) Rs. 5408.16 (d) Rs. 6875.25 12 / 15 Which of the following is not a part of Hubbart formula of calculating room tariff (a) Market based pricing (b) Return on investment (c) Non-room revenue d) Operating expenses 13 / 15 Two single beds joined together and sharing a common headboard is called as: (a) Twin (b) Hollywood twin (c) Double (d) Quad 14 / 15 For a hotel to get classified as a five star hotel, minimum number of let table rooms required are (a) 10 (b) 20 (c) 30 (d) 50 15 / 15 Which of the following is not a part of the sub-classification of heritage hotels in India (a) Heritage (b) Heritage Classic (c) Heritage royal (d) Heritage grand Your score isThe average score is 38% LinkedIn Facebook VKontakte 0% Restart quiz