The hotels always try to find the best way to give their guests exactly what they need. Butler service has been synonymous with luxury and prestige for centuries.
HISTORY
Butlers were highly respected members of the aristocracy, responsible for overseeing the household and serving the needs of the elite.
WHAT IS BUTLER SERVICE?
- Butler service is a highly personalized form of hospitality that is tailored to the individual needs of each guest.
- The butler, or butler team, is responsible for providing a range of services that go beyond the traditional duties of a hotel staff member.
- These services may include unpacking and packing guests, arranging transportation, making dinner reservations, preparing personalized itineraries, and even providing personalized shopping services.
ROLE OF MODERN BUTLER
- Butlers are highly trained
- Skilled in a range of hospitality services
- Serves cuisines
- Arrange bespoke tours and experiences
- Experts in anticipating guest’s needs
- Providing personalized services to that exceeds expectations
- Butlers are trained to get to know their guests on a personal level.
- They can anticipagte guests needs and preferences.
- Note down guest’s favourite food and beverages, preferred activities
- In butler service, guests feel truly taken care of and valued.
BENEFITS OF BUTLER SERVICE
- Guests can expect a level of service that goes above and beyond traditional hospitality offerings.
- Personalized service that is tailored to their preferences
- Arranging a surprise romantic dinner on the beach
- Customized tour of local area
- Provides level of convenience and efficiency
- Can maximize guests time and enjoyment.
- Can pack or unpack guest’s luggage.
ATTRIBUTES OF BUTLER
- Thorough knowledge of area
- Well groomed
- Knowledge of food & beverages
- Handling complaints
- Attending guests
- Collecting data on likes and dislikes
- Contact with travel agencies for itinerary
- Providing personalized service