THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION:
- Role of Housekeeping in Guest Satisfaction and Repeat Business,
- Personality Traits of housekeeping Management Personnel,
- Layout of the Housekeeping Department overview of sub section of housekeeping department,
- Role of housekeeping in other institutes.
ORGANIZATION CHART OF THE HOUSEKEEPING DEPARTMENT:
- Hierarchy in small, medium, large and chain hotels, (from 1st to 2nd)
- Identifying Housekeeping Responsibilities,
- Duties and Responsibilities of Housekeeping staff,
- Different types of room in a hotel along with their status,
- standard supplies & amenities of a guest room.( New)
CLEANING ORGANISATION:
- Principles of cleaning,
- hygiene and safety factors in cleaning,
- Methods of organizing cleaning,
- Frequency of cleaning : daily, periodic, & Special
- Design features that simplify cleaning,
- Use and care of Equipment
CLEANING OF GUEST ROOM :-
HOUSEKEEPING INVENTORIES:
- Equipment,
- Agents,
- Supplies,
- Linen,
- Uniform (new)
PEST CONTROL:
- Areas of infestation,
- Preventive measures and Control measure (Sem. 2 to Sem. 1)
WASTE DISPOSAL AND POLLUTION CONTROL:
- Solid and liquid waste,
- Sullage and sewage, disposal of solid waste, Sewage treatment, Pollution related to hotel industry,
- Water pollution, sewage pollution, Air pollution, noise pollution, thermal pollution, Legal Requirements
INTERDEPARTMENTAL COORDINATION
- With Front Office,
- With Maintenance,
- With Security,
- With Stores,
- With Accounts,
- With Personnel,
- Use of Computers in House Keeping department