{"id":5887,"date":"2022-03-03T16:09:37","date_gmt":"2022-03-03T16:09:37","guid":{"rendered":"https:\/\/ihmnotessite.com\/?page_id=5887"},"modified":"2022-03-04T05:03:45","modified_gmt":"2022-03-04T05:03:45","slug":"hotel-star-rating-guide","status":"publish","type":"page","link":"https:\/\/ihmnotessite.com\/index.php\/home\/hmct-notes\/bhmct-1st-year\/front-office-foundation-1\/hotel-star-rating-guide\/","title":{"rendered":"HOTEL STAR RATING GUIDE"},"content":{"rendered":"\t\t
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HOTEL STAR RATING GUIDE<\/u><\/strong><\/span><\/p>

ONE\u00a0 STAR<\/strong><\/span><\/p>

Typically small hotels , located near affordable attractions, with basic facilities, with a family atmosphere. Limited range and simple facilities and meals. Acceptable standards of maintenance, cleanliness and comfort<\/span><\/p>

TWO STAR<\/strong><\/span><\/p>

Economy hotel, small to medium size hotel, located near moderately priced attraction. Guest can expect little more than a one star, like comfortable well equipped room with attached bath, professional staff.<\/span><\/p>

THREE STAR<\/strong><\/span><\/p>

Moderate hotel, spacious accommodation, well equipped room and decorated lobbies, located near business areas, moderate to high price attractions, usually have medium size restaurant that serves breakfast through dinner. Facilities such as direct dial phone, toiletries, Room service, \u00a0and pool are often provided.<\/span><\/p>

FOUR STAR<\/strong><\/span><\/p>

first class hotel, large formal hotel, located near major attractions, above average service levels, more than one restaurant, 24 hrs room service, laundry, valet parking, travel desk, wellness center, pool, high class room d\u00e9cor.<\/span><\/p>

FIVE STAR<\/strong><\/span><\/p>

superior hotel, high level of accommodation and service, large property, hotel lobby and rooms with stylish furnishing and linen, all modern and high end facilities and amenities,\u00a0 at least three restaurant,\u00a0 24 hrs room service, concierge to assist you 24 hrs.<\/span><\/p>

FIVE STAR DELUXE<\/strong><\/span><\/p>

Highest level of accommodation and service, this hotel provide all 5 star facilities like ultimate decor and high degree of personal service like butler service.<\/span><\/p>

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FACILITIES PROVIDED UNDER STAR CATEGORY HOTELS<\/span><\/strong><\/h3>

1.1 Classification of Hotel under Star Category<\/span><\/strong>
HRACC (Hotel and Restaurant Approval Classification Committee)<\/span>
Members chosen from the government and industry Associations<\/span><\/strong>
\u2022 Tourism<\/span>
\u2022 FHRAI – Federation of Hotel and Restaurant Association of India<\/span>
\u2022 IATO – Indian Association of Tour Operators<\/span>
\u2022 TAAI – Travel Agents Association of India<\/span>
\u2022 IHM \u2013 Institute of Hotel Management<\/span>
Members of HRACC<\/span><\/strong>
\uf076 Secretary General FHRAI – Federation of Hotel and Restaurant Association of India<\/span>
\uf076 President of HAI – Hotel Association of India<\/span>
\uf076 President of TAAI – Travel Agents Association of India<\/span>
\uf076 President of IATO – Indian Association of Tour Operators<\/span>
\uf076 Principal of IHM – Institute of Hotel Management<\/span>
Star Rating<\/span><\/strong>
The Hotel & Restaurant Approval & Classification Committee (HRACC) inspects and assesses the hotels<\/span>
based on the facilities and services offered.<\/span>
There are some boundaries between each star rating, which a hotel must achieve by providing services<\/span>
and facilities each star demands.<\/span>
1 Star Hotel<\/span><\/strong>
\u2022All rooms must have shower or bath tub.<\/span>
\u2022Daily room cleaning<\/span>
\u2022Color television with remote control<\/span>
\u2022Table and a chair<\/span>
\u2022Soap or body wash<\/span>
\u2022Reception service<\/span>
\u2022Fax service at reception<\/span>
\u2022Telephone for guest<\/span>
\u2022Extended Breakfast<\/span>
\u2022Beverage offer<\/span>
\u2022Deposit possibly<\/span>
2 Star Hotel<\/span><\/strong>
\u2022Reading light next to the bed<\/span>
\u2022Bath essence or shower gel<\/span>
\u2022Bath Towels<\/span>
\u2022Linen service<\/span>
\u2022Sanitary products<\/span>
\u2022Credit cards<\/span>
\u2022Breakfast Buffet<\/span>
3 Star Hotel<\/span><\/strong>
\u2022Internet access in the room<\/span>
\u2022Reception opened 14 hours and telephone service accessible 24 hours<\/span>
\u2022Luggage service<\/span>
\u2022Telephone in the room<\/span>
\u2022Heating facilities in the bathroom, Hair dryer and tissues<\/span>
\u2022Dressing mirror and luggage rack<\/span>
\u2022Sewing kit, Shoe polish, laundry and ironing services<\/span>
\u2022Additional pillow and blankets on demand<\/span>
\u2022Systematic complaint management system<\/span>
4 Star Hotel<\/span><\/strong>
\u2022Reception opened 18 Hours, accessible by phone 24 hours<\/span>
\u2022Lobby with seats and beverage service<\/span>
\u2022Breakfast buffet or breakfast menu card via room service<\/span>
\u2022Minibar or 24 hours beverage via room service<\/span>
\u2022Couch with side table<\/span>
\u2022Bath robe and slippers on demand<\/span>
\u2022Cosmetic products<\/span>
5 Star Hotel<\/span><\/strong>
\u2022Reception open 24 hours<\/span>
\u2022Multilingual staff at reception<\/span>
\u2022Concierge , Page boy<\/span>
\u2022Spacious reception hall with several seating arrangements and beverage service<\/span>
\u2022Personalized greetings for each guest with fresh flowers, gift ,welcome drink,<\/span>
\u2022Minibar & Food & Beverage offered 24 hours via room service.<\/span>
\u2022Internet access and internet terminal<\/span>
\u2022Safe in every room<\/span>
\u2022Ironing service<\/span>
\u2022Shoe polish service<\/span>
\u2022Turndown service in evening<\/span>
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\u2018Heritage Hotels\u2019 <\/span><\/h3>

\u2018Heritage Hotels\u2019 cover running hotels in palaces\/castles\/forts\/havelies\/hunting loges\/residence of any size built prior to 1950. The facade, architectural features and general construction should have the distinctive qualities and ambience in keeping with the traditional way of life of the area. The architecture of the property to be considered for this category should not normally be interfered with. Any extension, improvement, renovation, change in the existing structures should be in keeping with the traditional architectural styles and constructional techniques harmonising the new with the old. After expansion\/renovation, the newly built up area added should not exceed 50% of the total built up (plinth) area including the old and new structures. For this purpose, facilities such as swimming pools, lawns etc. will be<\/span>
excluded. Heritage Hotels will be sub-classified in the following categories:<\/span>
Heritage:<\/strong><\/span>
This category will cover hotel in Residences\/Havelies\/Hunting Lodges\/Castles\/Forts\/Palaces built prior to 1950. The hotel should have a minimum of 5 rooms (10 beds).<\/span>
Heritage Classic:<\/strong><\/span>
This category will cover hotels in Residences\/Havelies\/Hunting Lodges\/Castles\/Forts\/Palaces built Prior to 1935. The hotel should have a minimum of 15 room (30 beds).<\/span>
Heritage Grand:<\/strong><\/span>
This category will cover hotels in Residence\/Havelies\/Hunting Lodges\/Castles\/Forts\/Palaces built prior to 1935. The hotel should have minimum of 15 rooms (30 beds).<\/span>
Room & Bath Size:<\/strong><\/span>
No room or bathroom size is prescribed for any of the categories. However, general ambience, comfort and imaginative readaptation would be considered while awarding sub-classification \u2018classic\u2019 or \u2018grand\u2019.<\/span>
SPECIAL FEATURES:<\/strong><\/span>
Heritage:<\/strong><\/span>
General features and ambience should conform to the overall concept of heritage and architectural distinctiveness.<\/span>
Heritage Classic:<\/strong><\/span>
General features and ambience should conform to the overall concept of heritage and architectural distinctiveness. The hotel should provide at least one of the under mentioned sporting facilities.<\/span>
Heritage Grand:<\/strong><\/span>
General features and ambience should conform to the overall concept of heritage and architectural distinctiveness. However, all public and private areas including rooms should have superior appearance and decor. At least 50% of the rooms should be air-conditioned (except in hill stations where there should be heating arrangements). The hotel should also provide at least two of the under mentioned sporting facilities.<\/span>
SPORTING FACILITIES:<\/strong><\/span>
Swimming Pool, Health Club, Lawn Tennis, squash, Riding, Golf Course, provided the ownership vests with the concerned hotel. Apart from these facilities, credit would also be given for supplementary sporting facilities such as Golf, Boating, Sailing, Fishing or other adventure sports such as Ballooning, Parasailing, Wind-surfing, Safari excursions, Trekking etc. and indoor games.<\/span>
CUSINE:<\/strong><\/span>
Heritage:<\/strong><\/span>
The hotel should offer traditional cuisine of the area.<\/span>
Heritage Classic:<\/strong><\/span>
The hotel should offer traditional cuisine but should have 4 to 5 items which have close approximation to continental cuisine.<\/span>
Heritage Grand:<\/strong><\/span>
The hotel should offer traditional and continental cuisine.<\/span>
MANAGEMENT:<\/strong><\/span>
The Hotel may be managed and run by the owning family and\/or professionals.<\/span>
Note:<\/strong> Classification in any of the above categories will be given keeping in view the overall standard of the property. The hotel would be judged by the quality of service and the years of experience that the owner\/staff have had in the business.<\/span>
GENERAL FEATURES:<\/strong><\/span>
There should be adequate parking space for cars. All public rooms and areas and the guest rooms should be well maintained and well equipped with quality carpets\/area rugs\/good quality duries, furniture, fittings etc. in good taste and in keeping with the traditional lifestyle. If carpeting is not provided, the quality of flooring should be very good (This is not to suggest that old and original flooring whether in stone or any other material should be replaced unnecessarily). The guest rooms should be clean, airy, pest free without dampness and musty odour, and of reasonably large size with<\/span>
attached bathrooms with modern facilities (e.g. flush commodes, wash basins, running hot and cold water, etc.). There should be a well appointed lobby and\/or lounge equipped with furniture of high standard with separate ladies and gents cloak rooms with good fittings.<\/span>
FACILITIES:<\/strong><\/span>
There should be a reception, cash and information counter attended by trained and experienced personnel. There should be money changing facilities and left luggage room. There should be a well equipped, well furnished and well maintained dining room on the premises and, wherever permissible by law, there should be an elegant, well equipped bar\/permit room. In the case of Heritage Grand and Heritage Classic Bar is necessary and \u201cdesirable in the case of Heritage Basic.\u201d The kitchen and pantry should be professionally designed to ensure efficiency of operation and should be well equipped. Crockery, cutlery, glassware should be of high standard and in sufficient quantity, keeping in view the lifestyle and commensurate with the number of guests to be served. Drinking water must be bacteria free; the kitchen<\/span>
must be clean, airy, well lighted and protected from pests. There must be a filtration\/purification plant for drinking water. There must be three tier washing system with running hot and cold water; hygienic garbage disposal arrangements; and frost free deep freezer and refrigerator (where the arrangement is for fresh food for each meal, standby generator will not be insisted upon).<\/span>
SERVICES:<\/strong><\/span>
The hotel should offer good quality cuisine and the food and beverage service should be of good standard. There should be qualified, trained, experienced, efficient and courteous staff in service and clean uniforms and the staff coming in contact with the guests should understand English, Housekeeping at these hotels should be of the highest possible standard and there should be a plentiful supply of linen, blankets, towels, etc. which of the highest possible standard and should be a plentiful be of high quality. Each guest room should be provided with a vacuum jug\/flask with bacteria free drinking water. Arrangements for heating\/cooling must be provided for the guest rooms in seasons. Places which have telephone lines must have at least one phone in the office with call bells in each guest room.<\/span>
Arrangements for medical assistance must be there in case of need. The staff\/room ratio must be in keeping with the number of guest room in each property. These hotels must be run on a professional basis while losing none of their ambience and services. The hotel should be environment friendly. The gardens and grounds should be very well maintained. There should be an efficient system of disposal of garbage and treatment of wastes and effluents. The hotel should present authentic and specially choreographed local entertainment to the guests. They should also have,<\/span>
wherever possible, arrangements for special services such as wildlife viewing, water sports, horse\/camel\/elephant riding or safaris etc.<\/span><\/p>

FORE MORE INFO: https:\/\/aissmschmct.in\/wp-content\/uploads\/2020\/07\/Chapter-1.pdf<\/a><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

HOTEL STAR RATING GUIDE ONE\u00a0 STAR Typically small hotels , located near affordable attractions, with basic facilities, with a family atmosphere. Limited range and simple facilities and meals. Acceptable standards of maintenance, cleanliness and comfort TWO STAR Economy hotel, small to medium size hotel, located near moderately priced attraction. Guest can expect little more than […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":225,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-5887","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nHOTEL STAR RATING GUIDE - 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